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Unlimited 24/7 Access to your dedicated support engineer, Weekly and bi-weekly on-site visits, Local support for local needs (Orange County), Friendly and knowledgeable engineersOn site in minutes in case of emergenciesLive chat for convenient resolution to minor issuesRegular monitoring and maintenance of: Servers, Workstations, Backup status, Virus scan, Internet Access and up timeGeneral Network Health, Weekly Network Status ReportEncrypted, secure customer portal for accessing your vital info, e.g. network layout, how devices are configured and how to access them, your call log and open/closed cases, issue resolution summary, PDFs of your software licensing and support contracts and other documents you might need routinely or in emergencies, Support for: Windows Server 2000 and 2003, Windows XP, 2000 and Vista, Exchange Server, Outlook and email, SQL Server (not including DB Admin functions), IIS Web Server, Cisco, Sonicwall and other firewalls


Last Updated: 12/25/2007